Returns
We want you to be happy with every Vape Avenue order. Here's how returns and refunds work, including the limits that apply to age-restricted products.
Contact us first with your order reference and a short description of the issue. We'll confirm whether the item is returnable and give you the correct return address.
Returns sent without prior contact can be delayed while we identify them.
Unopened items in their original, sealed packaging can be considered for return, provided the outer seal and any tamper protection are intact.
Faulty or incorrectly supplied items are always covered — tell us what arrived and what you expected and we will put it right.
For hygiene, health and safety reasons, opened or used items, items with broken seals, and items where tamper protection has been removed cannot be returned.
Age-restricted products cannot be resold once opened, which is why sealed condition matters.
If a device or item develops a fault, contact us with your order reference, a description of the fault and, where possible, photographs or a short video.
We will assess the fault and offer a replacement, repair or refund as appropriate under your UK consumer rights.
Approved refunds are issued to the original payment method used at checkout, in GBP.
The time it takes for the money to appear depends on your bank or card provider. Delivery charges are refunded where required by UK consumer law.
Nothing in this policy reduces your statutory rights as a consumer in the United Kingdom.
If you are unsure where you stand, contact us and we will explain how your rights apply to your order.
