Who we are
Vape Avenue is a United Kingdom based online retailer of age-restricted vaping products. This policy explains how we handle personal information when you visit our site or place an order.
Legal
Privacy Policy
A plain-English summary of how we handle your information. This policy is editable and should be reviewed against your final business processes before launch.
Information we collect
Order information: your name, email address, UK phone number and UK delivery address, plus the items in your order.
Enquiry information: anything you choose to send us when you contact support or make a wholesale enquiry.
Device information: your browser stores your bag, wishlist and age-confirmation preference locally on your own device.
How we use your information
To process and deliver your order, to communicate with you about it, and to answer your enquiries.
To meet our legal obligations as a UK retailer of age-restricted products, including age assurance and record keeping.
Payments
Card and wallet payments are handled by our payment provider. We do not store full card details on our systems.
Sharing
We share only what is necessary with the carriers who deliver your order and the payment provider who processes your payment.
We do not sell your personal information.
Retention
We keep order records for as long as we are required to for accounting, consumer rights and age-verification purposes, then delete or anonymise them.
Your rights
Under UK data protection law you can ask for a copy of your information, ask us to correct it, or ask us to delete it where we no longer need it.
To make a request, email us using the address on our contact page.
Cookies and local storage
We use browser storage to remember your bag, wishlist and age confirmation on your device. Clearing your browser storage removes them.